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Concept case studyCleaning / quote qualification

Clearline Cleaning

Separate recurring domestic leads from commercial enquiries automatically.

A service website concept that helps a cleaning company explain its offer and collect the property details needed to quote efficiently.

The problem

Start with the friction, not the visual style.

Generic contact forms force cleaning teams to chase the same information repeatedly: property type, size, frequency, access, location and whether the enquiry is domestic or commercial.

Strategy

Design the customer journey before designing the pages.

01

Split domestic, end-of-tenancy and commercial intent early

02

Use conditional questions so customers only see fields relevant to their job

03

Explain recurring service value before showing the enquiry action

04

Route higher-value commercial enquiries into a dedicated follow-up path

What the build includes

A website plus the digital workflow around it.

01

Service architecture

02

Conditional quote form

03

Recurring-service pages

04

Commercial lead route

05

Local landing-page framework

06

Conversion tracking

Designed outcome

This is a concept study, so this section describes the intended operational outcome rather than claiming measured client results.

The designed outcome is less manual qualification and a cleaner handoff from website enquiry to quoting or scheduling.

Apply the thinking to your business

Your website should reflect how your customers actually choose, enquire and book.

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