Interactive concept · Customer portal
Give customers and contractors a shared workflow instead of another status-chasing inbox.
This fictional property-maintenance portal demonstrates request intake, contractor assignment, appointments, evidence and visible status across one service workflow.
Concept customer portal
Property maintenance requests
Request MR-482
Heating not working
Flat 12, Alder House
Request timeline
01
Received
02
Assigned
03
Booked
04
On site
05
Complete
Contractor
Northwest Mechanical
Appointment
18 Sep · 09:00-11:00
Evidence
2 items
Evidence
What this proves
A portal can make routine status visible by default while keeping the operations team focused on real exceptions.
What a real project adds
Authentication, customer and contractor roles, notifications, file storage, SLA logic, integrations, audit history and production controls.
What we would scope first
Who raises requests, who owns triage, what contractors need, what evidence closes a job and which status updates customers currently chase manually.
Your customer workflow